Legal notes
1 – CONDITIONS OF USE OF THE SITE
COPYRIGHTS
The data contained on this site, including (but not limited to) text, images, maps and their graphic arrangement, are protected by copyright. The images used are protected by copyright and used under licence. Users are expressly forbidden to modify, copy, distribute, publish, create derivative material or market any type of content available on or through the site. Il Viaggio s.r.l.” authorises you to view and copy the content, but only for your personal or informational use and not for commercial use. However, the content must not be copied or sent to any network or disclosed to the media. Any copy you reproduce must indicate this copyright notice. Limited quotations of the content are permitted, provided that you specify that it belongs to Il Viaggio Srl, however, no copy or display of the content may be made for distribution to third parties for commercial purposes without prior written permission from Il Viaggio Srl. No changes may be made to the content.
LOGOS AND TRADEMARKS
Il Viaggio S.r.l. and every “logo” Il Viaggio Srl, such as for example the logo Il viaggio Journeys and Voyages are registered as trademarks of Il Viaggio S.r.l.
THE CONTENTS OF THE SITE
Il Viaggio S.r.l. does not guarantee the suitability of the content of this site for any purpose. The contained data are to be considered “as they appear” without any title of guarantee. With regard to the contents of this site, Il Viaggio Srl provides no warranty of any kind. Il Viaggio Srl disclaims any implied warranties of merchantability, title, non-infringement of others’ rights, fitness or fitness for any particular purpose.
Il Viaggio Srl will not be liable to anyone for any damage, loss or claim, no matter how arising, in connection with the access or use of the contents of this site. In no event shall Il Viaggio Srl be liable for any special, indirect, consequential damages or any damages whatsoever, including, but not limited to, loss of use of data, profits regardless of the type of action, arising out of or in connection with the use, reproduction or display of content.
Although Il Viaggio believes that the content is accurate, complete and up-to-date there may be inadvertent technical or descriptive inaccuracies and typographical inaccuracies, and Il Viaggio does not warrant that the information is accurate, complete and up-to-date. It is your responsibility to verify the accuracy of the information before relying on it.
At any time and from time to time Il Viaggio Srl reserves the right to change the product and/or services described herein, however, Il Viaggio Srl is under no obligation to update the information and expressly disclaims any liability for errors or omissions thereof.
GENERAL TERMS AND CONDITIONS
These terms and conditions and any additional terms present on the site together constitute the contract between “Il Viaggio s.r.l.” and the user for the use of the site.
The failure of “Il Viaggio s.r.l.” to request the execution of any clause at a given time will not invalidate the right to request such execution at any other time; nor will the waiver by “Il Viaggio s.r.l.” to intervene in case of violation of any clause be considered as acquiescence with respect to the illegal behaviour.
2 – REGULATIONS AND AUTHORISATION
TRAVEL CONTRACTS
The travel contracts referred to in this programme are governed by the following laws: Legislative Decree 111 of 17 March 1995, Directive 90/314/EEC and the relevant international conventions: Brussels Convention of 23 April 1970 – C.C.V. – made enforceable by law 27.12.77, no. 1084 on the liability of the organiser/Warsaw Convention of 12.05.32 no. 841/Paris Convention of 1962 on the liability of hotels/Berne Convention of 02.03.61 on rail transport, made enforceable by law 02.03.063 no. 841.
LIABILITY
The liability of Il Viaggio Srl as travel organisers towards travellers and their property is governed by the laws and international Conventions referred to in the previous paragraph. In no event shall such liability exceed the limits of the above-mentioned laws and conventions and, more particularly, the limits per individual loss or damage specified below:
– damage to the traveller’s person resulting from non-performance or poor performance of the travel contract during the holiday
– damage, loss, theft to the traveller’s property (e.g. luggage) dependent on the poor performance of the services covered by the travel contract
– damage resulting from delays: these are quantified at a flat rate and will be compensated by Il Viaggio in accordance with the following paragraph;
– Under no circumstances shall Il Viaggio be liable for damages of any kind in the event that the non-performance or poor performance of the contract is due neither to its fault nor to the fault of another service provider and is due to force majeure or to events that Il Viaggio could not foresee or resolve (strikes of any kind, operational changes of transport companies, etc.).
Furthermore, Il Viaggio shall not be liable under any circumstances for damages resulting from the traveller’s failure to comply with recommendations or warnings of the agent or the on-site tour guide; resulting from services provided by third parties and not forming part of the tourist package; resulting from the traveller’s own initiatives.
ENROLLMENT
Acceptance of enrolments is subject to the availability of places and is considered finalised upon confirmation by the organiser of the trip.
PAYMENTS
A deposit of 25% of the participation fee and, if applicable, the full registration fee must be paid at the time of booking. The balance must be paid within 30 days prior to departure. For registrations made in the 30 days prior to the departure date, the full amount must be paid at the time of registration.
VALIDITY OF PARTICIPATION FEES
The fees may be changed at any time as a result of changes in exchange rates and carrier rates and in the course of tourist services. If the increase in the overall price exceeds 10%, the participant is entitled to withdraw from the contract, provided that he/she notifies the organiser in writing within 48 hours of receipt of the notice of the increase.
TRAVEL CANCELLATIONS
Should a trip participant cancel, he shall be entitled to a refund of the net amount paid:
– the booking fee, if applicable
– the penalties calculated on the basis of how many days before the start of the trip the cancellation took place;
– of the charges and expenses to be incurred for the cancellation of services, quantified at a flat rate of EUR 50.00 per person
– of the penalties indicated by the transport company with which the booking was made;
– of the penalties for ground services;
– of the insurance premiums activated for the traveller.
In relation to point b), the penalties indicated as a lump sum in the catalogues in circulation are to be considered merely as an example. The amount and exact calculation of the penalties based on how many days before the cancellation is communicated will be communicated to the participant prior to booking, depending on the trip and services selected from time to time, and will be valid from the date of signing the contract or at the time of booking.
In relation to point d) in the case of air tickets in individual or group travel, cancellation penalties are subject to the regulations of each individual airline. In the case of pre-arranged groups, these amounts will be agreed on a case-by-case basis, either upon signing the contract or at the time of booking.
CHANGE FEES
Euro 25 per change requested after booking.
REFUNDS
For all combinations, no refund will be given to those who do not present themselves at departure or who cancel during the course of the trip itself. Similarly, no reimbursement will be given to those who are unable to make the trip due to the lack or inaccuracy of the required travel documents.
REIMBURSEMENT FOR SERVICES NOT USED
Each service booked and paid for through our organisation is evidenced by the issuance of a voucher (exchange voucher): no refund will be granted without the presentation of the voucher itself (unused exchange voucher) and without a written declaration from the hotel and/or our correspondent, certifying that the service on the voucher has not actually been used and that the unused service does not incur penalty charges against us.
COMPLAINTS
No form of complaint may be taken into account unless validated by a written statement submitted either to the hotel or to our correspondent office. Any complaints must be received by our organisation within 15 days of the return date. In addition, no complaints regarding prices may be taken into consideration upon return from the trip. The customer must determine before making the booking whether the price is in his or her interest, while accepting that the quotations include a range of services for which it is not possible to provide details.
GUARANTEE FUND
Pursuant to Article 21 of Legislative Decree 17.03.95, a guarantee fund has been set up at the Presidency of the Council of Ministers that all travellers can use in the event of insolvency or bankruptcy of the organiser, for the reimbursement of the price paid and repatriation in the event of travel abroad.
INSURANCE – GUARANTEE FUND
The Organiser has stipulated the compulsory civil liability policy towards the Traveller for compensation for damages as per D.Lgs.,79/2011 with Nobis Compagnia di Assicurazioni S.p.A. policy no. 1505000689/X Pursuant to Art. 47 of Legislative Decree no. 79/2011 as amended by Art. 1, paragraph 1, Legislative Decree 21 May 2018, no. 62 the Organiser has joined the Guarantee Fund established by the A.I.A.V. Associazione Italiana Agenti di Viaggio through IL SALVAGENTE s.c. a r.l. prot. 1-3211/2020 to which the Traveller may apply in the event of insolvency or declared bankruptcy of the seller or the Organiser, for the protection of the following needs:
– reimbursement of the price paid
– repatriation in the case of travel abroad.
IL SALVAGENTE s.c. a r.l.
Corso Regio Parco n. 15/bis – 10152 Torino (TO) – Head Office C/O AIAV
www.ilsalvagente.info, “For the consumer” section
info@ilsalvagente.info
Telephone +39.011.0888.111
The Fund must also provide immediate economic availability in the event of the forced return of tourists from non-EU countries during emergencies attributable or not to the behaviour of the Organiser. The methods of intervention of the Fund are established by decree of the President of the Council of Ministers (pursuant to Article 47 of Legislative Decree 79/2011).
All Travellers are also offered a medical-baggage and cancellation insurance policy, whose reimbursement limits and relative deductibles are contained in full in the Insurance Certificate that will be delivered together with the other travel documents before departure.
CARRIERS’ LIABILITY
Carriers are liable to travellers limited to the duration of carriage by their means, in accordance with their own conditions of carriage. The programmes are published under the sole responsibility of the Travel Organiser. They are therefore not published on behalf of the carriers whose services are used during the journey, nor do they bind them. Strikes – suspension due to adverse weather conditions – warlike events – civil and military unrest – riots – looting – earthquakes. These events constitute force majeure and are not attributable to the carrier and/or organiser. Any additional expenses incurred by the participant will not be reimbursed.
COMPETENT COURT
Any disputes shall be settled by the Court of Milan Law No. 39 of the Lombardy Region of 3 May 1983 – Art. 13
1) Programmes, announcements, posters and other illustrative material concerning the organiser of trips to be made in Italy and abroad, disseminated by travel and tourism agencies operating in the territory of the Region of Lombardy, must be drawn up in such a way as to provide the public with correct and complete information and must contain, for the purposes of their publication and dissemination in any form, the following indications
a – date of the trip or cruise;
b – itinerary;
c – duration;
d – overall price corresponding to all the services envisaged and the terms of payment;
e – list and description of the services provided with particular reference to the means of transport, characteristics of the hotels, number of meals, and all other services included in the price
f – deadline for registrations;
g – deadline and conditions for cancellations and amount of any penalties
h – method of reimbursement of the fees paid in cases of: cancellation of the trip by the company; renouncement of the trip by the customer; cancellation of the trip due to force majeure or other pre-established reason
i – period of validity and date of distribution of the programme.
2) Name of the travel organiser and details of the relevant licence.
3) Reference must be made in the travel documents to the relevant travel programme, which constitutes the reference element for the purposes of ascertaining the exact fulfilment of the provisions of the programme.
4) Advertising inserts disseminated through newspapers, radio and television broadcasts and any other media may not contain information that differs from the content of the programmes.
EXEMPTION FOR ACCOMPANYING BILLS IN ACCORDANCE WITH LAW 6,10,78 N° 627 art. 4 paragraph 8 – TRAVEL AND TOURISM SECTOR.
CANCELLATION EXPENSES INSURANCE – AIG EUROPE LIMITED
IL VIAGGIO TOUR OPERATOR, in collaboration with AIG EUROPE LIMITED, an insurance company specialising in insurance for travellers, and with CRIDASS – Consulenza e Gestione Assicurativa, has put together an insurance package for all clients that starts from the moment of booking and operates until the end of the trip.
The policy provides for the reimbursement of travel and subsistence expenses that the Insured has incurred or agreed to incur if it is necessary and unavoidable to cancel or interrupt the trip or any prepaid excursion due to the following events, where such expenses cannot be recovered in any other way:
– death, illness or injury of the Insured Person;
– death, injury or illness of a Family Member, an Essential Employee of the Insured Person’s Company/Business or a person with whom the Insured Person has booked the trip and with whom he/she is therefore travelling, or of a Family Member or friend living abroad with whom the Insured Person intends to stay.
– summoning the Insured Person as a juror or witness (but not as an expert witness) or quarantining the Insured Person;
– accident to a vehicle that the Insurant was planning to use for the trip, when the accident occurs within seven days of the planned departure date and renders the vehicle unusable, in such cases the burden of proof falls on the Insurant
– summons to duty as a result of an emergency, if the Insured Person is a member of the Armed Forces or Police Force, belongs to the Fire Brigade or an ambulance or nursing service;
– dismissal or re-employment of the Insurant, provided that at the time of booking the trip, the Insurant had no reason to foresee the occurrence of such situations;
– failure to depart, at the request of the Police authorities, following fire, flooding or burglary to the Insured Person’s home or place of work that occurred during the 48 hours prior to the scheduled departure date
– inability to reach the place of departure, from the place of residence, following natural disasters in the place of residence or on the way to the place of departure
– theft of the passport, if it is proven to be impossible to reissue it prior to departure
– change in the date of school or professional examinations.
The Travel Cancellation guarantee begins on the date of registration for the trip (with payment of the insurance premium) and ends on the day of departure, at check-in. Our customers will also be provided with AIG EUROPE LIMITED insurance cover for the following guarantees:
– Personal Assistance
– Medical expenses
– Luggage
This text constitutes an extract from the insurance conditions. The full text, which also includes limitations and exclusions, can be obtained from the travel agency or directly from IL VIAGGIO TOUR OPERATOR.
Compulsory notification pursuant to Art. 16 of Law no. 269 of 3.08.1998 The law punishes with imprisonment crimes relating to prostitution and child pornography, even if they are committed abroad.
TECHNICAL ORGANISATION
The technical organisation of the trips, limited to the services offered for each proposal, is taken care of by Tour Operator IL VIAGGIO S.R.L.
S.C.I.A. PROT. N. 88711 of 17/4/2014 Province of Milan
CIVIL LIABILITY
RC insurance policy no. 1505000689/X taken out with Nobis Compagnia di Assicurazioni S.p.A.
TECHNICAL DIRECTOR
INANC MURAT ASIM
3 – PROCESSING OF PERSONAL DATA
Dear Customer,
according to art.13 D.lgs. 196 of 30 June 2003 and in relation to the personal data of which Il Viaggio Srl (hereafter Il Viaggio), as owner of the treatment, has entered or will enter in possession, we inform you of the following:
1) PURPOSE OF THE TREATMENT
The purposes of the treatment are the following:
a) to provide travel and tourism agency services, including the booking of the services of third parties (e.g. hotels, tour operators, various carriers etc.);
b) to manage the booking of travel packages
c) provide accounting and tax fulfilments.
2) METHODS OF PROCESSING
The processing:
is carried out by means of the operations or series of operations indicated in Art. 4 paragraph 1 letter a) Legislative Decree. 196/03: collection, recording, storage, processing, modification, interconnection; selection, extraction, consultation, communication; blocking, deletion and destruction;
is carried out with or without the aid of electronic or automated means.
3) COOKIES
Read our cookie policy
4) CONFERMENT OF DATA
The collection of data may take place electronically, through the internet portal www.agenziailviaggio.it or at the offices of Il Viaggio where the processing is carried out.
Failure to provide the data may make it impossible to provide the services requested.
5) DATA COMMUNICATION
Personal data may be communicated – for the purposes referred to in point 1 a) – to other subjects specifically air and sea carriers. These parties operate completely independently as separate data controllers of personal data, obliged to comply in their own right with the legislation on the protection of personal data.
6) RIGHTS OF THE INTERESTED PARTY
Article 7 of Legislative Decree no. 196 of 30/06/03 grants the interested party the exercise of
confirmation of the existence or otherwise of processing of their personal data and their provision in intelligible form;
to have knowledge of the origin of the data, the purpose of the logic and methods of processing, the identification details of the Data Controller, the Data Processors, the designated representative and the subjects or categories of subjects to whom the data may be communicated
to obtain the updating, rectification, integration of data, the cancellation, transformation into anonymous form or blocking of data processed in violation of the law
to object, in whole or in part, for legitimate reasons, to the processing of personal data.
The exercise of the data subject’s rights may be carried out at any time, in accordance with Article 8 of Legislative Decree No. 136/03.
7) DATA CONTROLLER AND PROCESSOR
The owner of the treatment of such data is Il Viaggio Srl, with registered office in Milan Via Schiaparelli. Responsible for the treatment is the legal representative pro tempore, domiciled for the office at the above mentioned registered office.
8) OBLIGATION OF TRANSPARENCY
Information pursuant to Article 1, paragraph 125 of Law No. 124 of 4 August 2017
In relation to the provisions of Article 1, paragraph 125 of Law 124/2017, concerning the obligation to provide evidence in the notes to the financial statements of any sums of money received during the financial year by way of subsidies, contributions, paid assignments and in any case economic advantages of any kind from public administrations and the entities referred to in paragraph 125 of the same article, the Company certifies that it has benefited from subsidies in the amount of EUR 18.14 for social security contributions pertaining to employees; from a non-repayable contribution in the amount of EUR 37.783 as a beneficiary under art.25 L.D. 34/2020 (“Relaunch Decree”) and a tax credit for lease payments amounting to euro 4,460.84 based on art.28 L.D. 34/2020.
